Warranty Information
Our Pro Group NI products are built to last. We are proud to offer a comprehensive warranty on all of our items.
Our warranty length may vary between products. The warranty offered on the product can be found under the product info.
Warranty Terms
Pro Group NI offers 12 month warranty on all non-consumable products when purchased for domestic, non-commercial household usage – this commences from the date the item is purchased. Use of our washers for commercial purpose qualifies the purchaser to a 3 month warranty period.
Warranty does not cover damages caused by general wear and tear, accidental damage, misuse, lack of maintenance, neglect, natural disaster or other external factors. Other damages caused by operating the equipment in an a manner outside that outlined in the instructions is also not covered under warranty.
The warranty is considered void if the item has been altered or tampered with in any way by persons not authorised by Pro Group NI to perform repairs or maintenance on the item.
The warranty is considered void if periodic maintenance is not carried out by trained professional as per the manufacturer’s guidelines. An invoice or receipt to verify maintenance may be required.
Perishable components such as gaskets, seals, O-rings etc, are not covered under the comprehensive warranty and are deemed as consumables.
Until the nature of any defect or fault is fully diagnosed, the resolution offered by Pro Group NI may vary.
To assist with a fast resolution, we will ask you to send photos / videos demonstrating the fault/issue, this can be done via email. Once the fault/issue is diagnosed, we may offer replacement parts to the customer or, where required, the item may need to be returned to our depot for repairs.
All transportation costs remain the responsibility of the client however, Pro Group NI will endeavour to seek the cheapest courier for the return to the client.
